RMAH Reminders

Blizzard Blue Tracker: (June 11, 2012)

RMAH Reminders and About Cheating

In preparation for the launch of the real-money auction house, we wanted to take a moment to remind players of some important information regarding how the auction house will work and what to expect when using it once it's available in your region.

To learn more about the auction house system (including how to select your currency), check out the comprehensive Auction House Guide and Auction House FAQ.

Account Security and Using the Real-Money Auction House

If you intend to use either Battle.net Balance or PayPal to buy and sell items on the Diablo® III real-money auction house, there are a few important security measures you'll need to have in place in order to access certain auction house features. We highly recommend that you set up your Battle.net Balance or PayPal account ahead of time, so you'll be ready to use the real-money auction house once it's live.

  • Battle.net Balance: Players who wish to use Battle.net Balance to buy and sell items will need to attach a physical Battle.net Authenticator or Battle.net Mobile Authenticator app (free for iPhone, iPod touch, and Android) to their Battle.net account. Specifically, an Authenticator is required in order to charge up your Battle.net Balance through Battle.net account management or to select Battle.net Balance as the destination for your auction proceeds.
  • PayPal: Players who wish to use PayPal (only available in certain regions/currencies) to buy items or receive the proceeds of their auctions will need to sign up for our Battle.net SMS Protect service. With Battle.net SMS Protect, you'll occasionally receive a text message on your mobile phone when making PayPal-related transactions; this message contains a code that you must then enter to proceed with your transaction.

Even if you don't plan on using the real-money auction house, we still encourage everyone to consider adding these extra layers of protection on their Battle.net account.

Note: Please keep in mind that players will be able to purchase items on the real-money auction house with other forms of payment, including major credit cards, that do not require the use of an Authenticator or Battle.net SMS Protect. Additional payment options are listed here. If you wish to sell items, however, and receive the proceeds of those sales, you will need to use either Battle.net Balance or PayPal.

Region Auction Houses and Global Play

As we've stated before, players will only have access to the real-money auction house while playing in their home game region (The Americas, Europe, or Asia), and characters created outside of your home region will not be able to buy, sell, or use items from any real-money auction house. Your home game region, along with which real-money auction houses you have access to, are determined by the country of residence registered to your Battle.net account. By default, Battle.net will automatically determine the most appropriate real-money auction house for you, but players in some regions may be able to access auction houses for additional currencies in their region via the in-game Options menu.

Item Delivery and "Processing" Purchases

Occasionally, players may have to wait for a period of time before an item they purchased in the real-money auction house arrives in their "Completed" tab. While we expect the majority of real-money auction house purchases to be delivered to buyers immediately, in some circumstances, we will need to hold items for delivery while we conduct a review of the transaction. Held items will show as "Processing" until the review is complete.

Commodities on the Real-Money Auction House

As we prepare to launch the real-money auction house, we want to make sure that commodity trading (recently re-enabled in the gold auction house) remains quick, stable, and reliable. To that end, it's possible that the real-money auction house will launch with equipment trading only (i.e. weapons, armor, and other such gear) and commodities would come online at a later date. The team is hard at work getting commodities ready for trading in the real-world auction house, and in the event it doesn’t launch with the real-money auction house, our goal is to activate this feature as soon as is feasible.

Cheating in Diablo III

Blizzard Entertainment has always taken cheating in any form in Blizzard games very seriously, and that's no different for Diablo® III. If a Diablo III player is found to be cheating or using hacks, bots, or modifications in any form, then as outlined in the Diablo III end user license agreement, that player can be permanently banned from the game. This means that the player will be permanently unable to log in to Battle.net® to play Diablo III with his or her account.

Playing Diablo III legitimately means playing with an unaltered game client. Doing otherwise violates our policies for Battle.net and Diablo III, and it goes against the spirit of fair play that all of our games are based on. We strongly recommend that you avoid using any hacks, cheats, bots, or exploits. Suspensions and bans of players that have used or start using cheats and hacks will begin in the near future.

Scheduled Maintenance:

We will be performing scheduled maintenance on Diablo III starting tomorrow (6/12) at 5:00 a.m. PDT in order to deploy patch 1.0.2c. We anticipate that maintenance will conclude and that all services will be available at approximately 11:00 a.m. PDT. Patch notes are available below.

Important: Please note that you will not be prompted to download patch 1.0.2c until the patch is live in your home region. If you are logging in from a European or Asian client, you will need to wait for this patch to release in that region before it can be installed. Additionally, if your home region is the Americas, you will be unable to log into Europe or Asia using Global Play after patch 1.0.2c is live until those regions have also patched.

For reference, here are the scheduled maintenance times for each region:

The Americas: 5:00 a.m. PDT to 11:00 a.m. PDT
Asia: 1:00 p.m. PDT to 4:00 p.m. PDT
Europe: 6:00 p.m. PDT to 12:00 a.m. PDT

Please note that these times are subject to change. For time zone assistance, please visit: http://everytimezone.com

Diablo III Patch 1.0.2c – v.

The latest client patch notes can be found here.
Visit our Bug Report forum for a list of known issues.
Hotfixes made in addition to changes in patch 1.0.2c can be found here.

  • If the authentication service is busy, the login checkbox will now wait at "Authenticating Credentials" until a player's login attempt can be processed. As a result, players should no longer encounter Error 37 when logging in.
  • Achievements have been granted to players who previously completed their objectives, but were not correctly awarded completion credit.

Bug Fixes
  • Fixed several crashes which occurred when clicking on player-generated item links in the game client